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Intro to Certificate III in Business - (Customer Engagement)

Boost Your Customer Service Career: BSB30120 – Certificate III in Business (Customer Engagement)

The Certificate III in Business (Customer Engagement) is designed for individuals seeking to develop strong communication, interpersonal, and problem-solving skills in customer-facing roles. This course combines foundational business knowledge with specialised training in customer service, preparing you for frontline positions across sectors such as retail, hospitality, finance, government, and telecommunications. You will learn how to confidently manage customer interactions, handle complaints effectively, and use business technologies to support service delivery. The course also focuses on building your ability to work collaboratively in teams, follow procedures, and maintain high standards of customer satisfaction. Whether you’re starting out or looking to formalise your experience, this qualification provides a strong foundation for a career in customer engagement.
HomeChevronBSB30120 – Certificate III in Business – (Customer Engagement)

Certificate III in Business - (Customer Engagement)

BSB30120
Enter the world of customer service and business support with this Certificate III in Business (Customer Engagement). Designed to equip you with core business skills and specialised training in client communication and conflict resolution, this qualification prepares you to deliver exceptional customer experiences across a variety of industries.
  • Students accepted from any state nationwide
  • Rolling start dates
  • COE issued the same day
  • Course delivery individualised to the student’s needs
  • Students assigned to a real person to assit them in the day or evening
Enquire about this course

Important: You must have a USI (Unique Student Identifier) to enrol in this course. Click here to learn more

Job Outcomes

Customer Service Representative Contact Centre Operator Client Services Officer Call Centre Agent Retail Team Member Customer Experience Assistant Front Desk Officer

Skills You Will Gain

Check Icon Customer Relationship Management
Check Icon Effective Communication
Check Icon Conflict Resolution
Check Icon Call Handling Techniques
Check Icon Complaint Management
Check Icon Service Excellence
Check Icon CRM Systems & Software
Check Icon Workplace Procedures
Check Icon Team Collaboration
Check Icon Professional Conduct

Course Overview

There's no requirements for this course.

Each unit in this course is carefully designed to equip you with essential skills and knowledge, ensuring you’re well-prepared to excel in leadership and management. Explore the core requirements and elective options to tailor your learning experience to your career goals.

Core Units Chevron Icon
  • BSBCRT311 - Apply critical thinking skills in a team environment
  • BSBSUS211 - Participate in sustainable work practices
  • BSBWHS311 - Assist with maintaining workplace safety
  • BSBTEC302 - Design and produce spreadsheets
  • BSBPEF301 - Organise personal work priorities
  • BSBPEF201 - Support personal wellbeing in the workplace
  • BSBTWK301 - Use inclusive work practices
  • BSBXCM301 - Engage in workplace communication Create
  • BSBTEC303 - Create electronic presentations
Elective Units Chevron Icon
  • BSBOPS304 - Deliver and monitor a service to customers
  • BSBOPS305 - Process customer complaints
  • BSBXDB301 - Respond to the service needs of customers and clients with disability
  • SIRXCEG002 - Assist with customer difficulties
Duration & Delivery:
This course is designed to equip you with the skills and knowledge needed to excel in your chosen field. The program is structured to be completed within a total of 26 Weeks

Face to Face or Hybrid

Fee of this Course:
Cost is not available. Please contact support for more info.

Get More Information

Ready to take the next step? Fill out the form below, and we’ll provide all the details you need to start your journey with us.

Essential Student Resources

Access everything you need to start your journey with us. From enrolment forms to fee schedules, explore the resources designed to guide you through your educational experience.
Download Course Flyer

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Student Handbook

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Schedule of Fee and Refunds

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Complaints and Appeals Policy

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Student Pre-Enrolment Information

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FAQ's

Have questions? Here are some of the most common inquiries from our students to help you get started and understand more about our courses.

What are the entry requirements for this course?

Entry requirements vary by course. Generally, students are required to have completed Year 12 or equivalent. Some courses may also require relevant work experience or specific prior qualifications. Please check the course details for specific entry requirements.

Are there any exams or assessments?

Yes, each course includes various assessments designed to measure your understanding and practical application of the material. Assessments may include quizzes, assignments, and practical projects, depending on the course structure.

Will I receive a certificate upon completion?

Yes, upon successfully completing the course requirements, you will receive an official certificate recognised by the relevant educational authority, which can be used to enhance your career opportunities.

Student Success Stories

Discover how ALO has empowered students across Sydney and beyond to reach their goals with flexible learning, expert guidance, and real-world skills. Hear from our students about their journey and achievements with us.

John T.

Enroling with ALO was one of the best decisions I’ve made for my career. The flexibility of the online courses allowed me to balance my studies with work, and the support from the tutors was incredible. They made learning so accessible and relevant to the industry here in Sydney. Thanks to ALO, I now feel fully equipped with the skills and confidence to excel in my field.

Robert L.

Enroling with ALO was one of the best decisions I’ve made for my career. The flexibility of the online courses allowed me to balance my studies with work, and the support from the tutors was incredible. They made learning so accessible and relevant to the industry here in Sydney. Thanks to ALO, I now feel fully equipped with the skills and confidence to excel in my field.

Emily T.

Studying at ALO was one of the best decisions I’ve made. The resources and support are top-notch.

Sarah M.

ALO has been amazing! The online classes made it easy to balance my studies with work. Highly recommend!

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