Important: You must have a USI (Unique Student Identifier) to enrol in this course. Click here to learn more
Customer Communication
Problem Solving
Active Listening
Call Handling Techniques
Conflict Resolution
Time Management
Professional Etiquette in Customer Service 
No Elective units are currently available for this course.
There are no entry requirements for this course.
Face to Face or Hybrid
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Have questions? Here are some of the most common inquiries from our students to help you get started and understand more about our courses.
No exams. Each course includes various assessments designed to measure your understanding and practical application of the material. Assessments may include quizzes, assignments, and practical projects, depending on the course structure.
Yes, upon successfully completing the course requirements, you will receive an official certificate recognised nationally.
Recognition of Prior Learning (or RPL) is a legitimate part of the VET sector and the Australian education system.
Performed well, it recognises skills built from experience and provides a robust framework to ensure people can have their skills recognised.
Individual competency-based assessment must be undertaken by qualified assessors including to identify training required to fill gaps in a person’s knowledge and skills to meet the requirements specified in a training package.
Credit transfer is recognition that you’ve previously completed a unit of your course through VET or higher education.
To receive a credit transfer for a unit you must provide formal evidence that you’ve previously completed the unit or a unit which matches in content and outcome. Formal evidence can be a qualification certificate or transcript, statement of attainment or your USI transcript. When credit is recognised, you don’t need to repeat training or assessment for that unit.
Discover how ALO has empowered students across Sydney and beyond to reach their goals with flexible learning, expert guidance, and real-world skills. Hear from our students about their journey and achievements with us.
Enroling with ALO was one of the best decisions I’ve made for my career. The flexibility of the online courses allowed me to balance my studies with work, and the support from the tutors was incredible. They made learning so accessible and relevant to the industry here in Sydney. Thanks to ALO, I now feel fully equipped with the skills and confidence to excel in my field.
Enroling with ALO was one of the best decisions I’ve made for my career. The flexibility of the online courses allowed me to balance my studies with work, and the support from the tutors was incredible. They made learning so accessible and relevant to the industry here in Sydney. Thanks to ALO, I now feel fully equipped with the skills and confidence to excel in my field.
Studying at ALO was one of the best decisions I’ve made. The resources and support are top-notch.
ALO has been amazing! The online classes made it easy to balance my studies with work. Highly recommend!
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