The Contact Centre Skill Set is designed for those looking to build foundational skills in customer service and call handling within contact centers. This specialised course covers key topics such as managing customer inquiries, communication strategies, and problem resolution techniques, allowing students to deliver exceptional service experiences. Throughout the course, students will engage in practical exercises and real-life scenarios to develop their ability to manage high call volumes, respond to inquiries professionally, and maintain positive customer relations. This course is ideal for those entering the field or looking to enhance their skills in a contact center environment, equipping them to confidently handle customer interactions and contribute to a team-driven service culture.