Need help? Call our support team 1800 1800 88
Need help? Call our support team 1800 1800 88
info@alo.edu.au
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Welcome to Our Student Support Hub

Your Success, Our Commitment” Content: At Australian Learning Organisation (ALO), we believe that every student deserves the best support throughout their learning journey. Whether you are studying online, face-to-face, or through correspondence, our dedicated Student Support Team is here to ensure you have all the resources and assistance you need to excel in your courses.

  • Personalised Guidance: Every student is assigned a proactive Student Support Officer to help navigate their academic journey.
  • Language Assistance: We offer support in multiple languages including English, Arabic, Mandarin, Hindi, Spanish, and more.
  • Flexible Learning Options: Study online, in-person, or through correspondence to fit your schedule.
  • Nationwide Accessibility: Support is available for students across Australia, ensuring you’re never alone, no matter where you are.

Contact Support Team

If you have any questions, need guidance, or simply want to chat with our support team, fill out the form below and we’ll get back to you promptly.

How to Create Your USI (Unique Student Identifier)

  • Visit portal.usi.gov.au/student
    Agree to the terms and conditions then click 'Next' then select 'Create a USI'.
  • Confirm who the US is for
    If you are creating a USI for yourself, or helping someone with you to create their USI, select ’No’. If you are applying for a USI on behalf of another person who is not currently with you select ’Yes’.
  • Select verifiable identity document
    You will need to provide evidence of your identity by using a verifiable document such as a driver's licence, passport or birth certificate. When you create your USI, the name you enter must match what is on the identity document or you will not be able to create your USI.
  • Contact Details
    Provide at least two contact methods, preferably email and mobile, to access your USI online. If you forget your USI in the future, you will be able to use your email or mobile to find it.
  • Confirm your identity
    The USI Registry System confirms your identity using the Documentation Verification Service (DVS) and checks that you don't already have a USI. If there is a USI which matches your identity. follow the steps for Forgotten USI.
  • Secure your account
    Set up a password and security questions.
Create My USI

Essential Student Resources

Access everything you need to start your journey with us. From enrolment forms to fee schedules, explore the resources designed to guide you through your educational experience.
Student Handbook

Click to download

Schedule of Fee and Refunds

Click to download

Complaints and Appeals Policy

Click to download

Student Pre-Enrolment Information

Click to download

Frequently Asked Questions

Got Questions? We’ve Got Answers

How do I contact my Student Support Officer?

You can reach out via email or phone. Contact details are provided upon enrolment.

Can I change my study mode if needed?

Yes, we offer flexible study options to suit your changing needs. Speak to your support officer for guidance.

Are there resources for online students?

Absolutely! We provide digital resources, webinars, and online consultation to support remote learning.

What language support is available?

We offer assistance in multiple languages including English, Arabic, Vietnamese, Urdu, and more.