In accordance with applicable legislation, Australian Learning Organisation is entitled to charge fees for services provided to students undertaking a course of study. These charges are generally for items such as course materials or text books, student services and training and assessment services.

PURPOSE

To state the method in which the organisation ensures fees and refund policy remains

SCOPE

This document is relevant to prospective enrolees in courses conducted by Australian Learning Organisation

DEFINITIONS

Course Fee – the full fee charged for a course, including tuition fees and materials fees.

POLICY

Australian Learning Organisation is committed to the fair and transparent application of fees and charges, including the processing of refunds.  Students are provided with details of all fees and charges and copies of the relevant refund policy prior to enrolment.  This policy outlines the circumstances in which a student or client may receive a full or partial refund of their course fees.

Australian Learning Organisation will make a full refund of all fees paid should course be discontinued.

A deposit of 30% or no more $1500.00  of the total enrolment fee is payable on enrolment to any program.

A further 50% of the remaining fees should be paid upon commencement of the course, and balance paid before completion. Should a participant cancel an enrolment with Australian Learning Organisation the following conditions will apply regarding a refund of fees:

• Cancellation prior to the commencement date 80% of the 30% or $1500.00 deposit paid for course fees will be refunded.
• No refunds or transfers will be given for cancellations or discontinuations after a course commencement date except where extenuating circumstances prevail* or after exclusion for unsatisfactory attendance or behaviour
• All requests for cancellation or refunds must be made in writing using Australian Learning Organisation Refund Request Form and accompanied with supporting documentation where necessary
• Normal processing time for a refund request is up to four weeks
• Refunds will be paid within one (1) week of the claim being agreed upon

*Extenuating circumstances: Should a participant have to discontinue a course for legitimate reasons, such as sickness or exceptional family circumstances, a full refund less 20% will be paid.

 

If Australian Learning Organisation is unable to provide services for which the learner has prepaid, ALO will ensure:

• the learner will be placed into an equivalent course such that:

­               the new location is geographically close to where the learner had been enrolled, and

­               the learner receives the full services for which they have prepaid at no additional cost to the learner or

• if an equivalent course cannot be found, the learner is paid a refund of any prepaid fees for services yet to be delivered above the threshold prepaid fee amount

 

Fees protection

Australian Learning Organisation acknowledges that it has a responsibility to protect the fees paid by students. To meet this need, we only accept payment of no more than $1500.00 from each student prior to the commencement of the course. The subsequent payments are paid according to schedule for the qualification. If the cost of the course is less than $500.00, the full amount will be requested before the program commences.

Payment of GST

GST is exempt under section 38-85 GSTR 2003/1 Goods and Services Tax, tax ruling. The ruling explains the supply of a course for ‘professional or trade course’ is a GST-free education course.

Where a student is enrolled in a course which is offering units of competence or a whole qualification, the course fees attached to this enrolment will be exempt from the payment of GST.  GST does apply on the payment of some miscellaneous charges where these charges are in addition to and outside the normal services offered in a course.

Replacement of text & training workbooks

Students who require replacement of issued text or training workbooks will be liable for additional charges to cover the cost of replacement. For a full list of replacement charges please refer to Australian Learning Organisation schedule of fees and charges.

The Chief Executive officer is responsible for approving Schedule of Fees and Charges. As a minimum the schedule of fees and charges is to include:

• payment terms, including the timing and amount of fees to be paid and any non-refundable deposit/administration fee;
• the nature of the guarantee given by Australian Learning Organisation to honour its commitment to deliver services and complete the training and/or assessment once the student has commenced study;
• any discounts, fee reductions or exemptions available for multiple enrolments, concession card holders, continuing students, group bookings etc;
• the fees and charges for additional services, including such items as issuance of a replacement qualification or statement of results and the options available to students who are deemed not yet competent on completion of training and assessment

Payment method

Australian Learning Organisation accepts payment for fees using:

–        Credit Card

–        Electronic Funds Transfer (account details available on request)

–        Cheque (made payable to Australian Learning Organisation)

–        Payment in cash is discouraged.

Our Guarantee to Clients

If for any reason Australian Learning Organisation is unable to fulfil its service agreement with a student, Australian Learning Organisation must issue a full refund for any services not provided. The basis for determining “services not provided” is to be based on the units of competency completed by the student and which can be issued in a statement of attainment at the time the service is terminated.

 

RELATED DOCUMENTS

Enrolment Form

Course Withdrawal form

Refund Request form

Student Handbook

Scheduled of fees