SKILL SETS
Gain the knowledge, abilities, and experience needed to perform a job. We offer a variety of specific skill sets to meet industry needs.
- CALD Specialist, We Speak Your Language
- Online, Face to Face & Correspondence Available
- Every Student Assigned a Proactive Student Support Officer
- Students Accepted Nationwide
BSBSS00095 - CROSS-SECTOR INFECTION CONTROL SKILL SET
BSBSS00126 - CONTACT CENTRE SKILL SET
BSBSS00119 - CUSTOMER SERVICE SKILL SET
BSBSS00130 - WORKPLACE CYBER SECURITY FOUNDATIONS SKILL SET
BSBSS00120 - ADMINISTRATIVE ASSISTANT SKILL SET
- Customer Service Officer
- Data Entry Operator
- Information Officer
- Payroll Officer
- Word Processing Officer
- Administration Assistant
- Many others….
This skill set is for workers in all industries who require the skills and knowledge to reduce the risk and transmission of infection while carrying out routine work activities in their job role .
2 to 3 Week Completion Time.
BSBWHS332X Apply infection prevention and control procedures to own work activities
This skill set is for individuals who are working in a customer service contact centre position.
8 Week Completion Time.
BSBTEC202 Use digital technologies to communicate in a work environment
BSBDAT201 Collect and record data
SIRXCEG002 Assist with customer difficulties
SIRXPDK001 Advise on products and services
This skill set is for individuals who are required to provide customer service for an organisation.
8 Week Completion Time.
SIRXCEG002 Assist with customer difficulties
BSBOPS304 Deliver and monitor a service to customers
BSBOPS305 Process customer complaints
SIRXPDK001 Advise on products and services
This skill set is for individuals who work in a broad range of industries and who as part of their job role are required to protect their own data and identify cyber threats and risks in the workplace.
8 Week Completion Time.
BSBXCS305 Identify and assess cyber security insider threats and risks
BSBXCS304 Apply cyber hygiene best practices
BSBXCS302 Identify and report online security threats
BSBXCS306 Apply own techniques to prevent cyber security insider threats
This skill set is for individuals who are required to perform and assist with administrative tasks within an organisation.
8 Week Completion Time.
BSBOPS301 Maintain business resources
BSBOPS303 Organise schedules
BSBPUR301 Purchase goods and services
BSBFIN302 Maintain financial records
There are no entry requirements stipulated at the training package level, however, Australian Learning Organisation requires all prospective learners who did not complete year 10 or equivalent to undertake a formal literacy and numeracy test to gauge the individual’s readiness for a certificate III level program. Support mechanisms are available for learners who may demonstrate a need for additional support, and these are documented in the student support section.
Our fees are very affordable and we have attractive payment options. Please email info@alo.edu.au or contact us.
Accredited Education and Training(Vocational)